Shipping Policy

At Derzan, we strive to provide a seamless and efficient shipping experience for our users. We offer two types of shipping methods: orders shipped by the suppliers themselves and orders shipped by Derzan. Please note the following details regarding our shipping policy:

1.Supplier-Shipped Orders:

Most orders on our platform are shipped directly by suppliers.
Suppliers are responsible for arranging and managing the shipping process, including selecting the shipping method, coordinating with carriers, and ensuring timely delivery.
Buyers should contact the supplier directly regarding any shipping-related inquiries, such as delivery status, or shipping updates.

2.Derzan-Shipped Orders:

In some cases, Derzan may handle the shipping process on behalf of the suppliers.
For orders shipped by Derzan, we take full responsibility for tracking and managing the shipment until it reaches the buyer.
Buyers will receive tracking information and updates directly from Derzan, and they can contact our customer support team for any shipping-related inquiries or concerns.

3.Shipping Costs:

The shipping costs associated with orders are determined by the supplier or specified by Derzan, depending on the shipping method and the nature of the products.
Buyers can view the shipping costs during the checkout process or contact the supplier or Derzan for more information.
The shipping costs associated with orders are calculated based on various factors, including the weight, quantity, nature of the products, and the shipping method chosen.
Suppliers or Derzan will provide the specific shipping costs for each product or order during the checkout process.
Please note that additional charges, such as customs fees, import duties, or taxes, may apply depending on the destination country"s regulations. These charges are the responsibility of the buyer and may not be included in the initial shipping cost.
We appreciate your understanding, and if you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team.

4.Shipping Times:

Estimated shipping times for orders, whether shipped by suppliers or Derzan, are provided on the platform.
Factors such as the supplier"s location, the buyer"s location, the shipping method chosen, and any customs or import regulations may impact shipping times.

5.Tracking Information:

For supplier-shipped orders, buyers can see the tracking information directly from their account on Derzan website.
For Derzan-shipped orders, buyers will receive tracking information and updates from Derzan, enabling them to track the progress of their shipments.

6.Shipping Issues:

For supplier-shipped orders, buyers should contact the supplier to resolve any shipping-related issues such as delays, damages, or lost packages.
For Derzan-shipped orders, buyers can contact our customer support team, and we will assist in resolving any shipping-related issues.

We recommend that buyers carefully review the shipping information provided by suppliers and communicate any specific shipping requirements or concerns before placing an order.

If you have any further questions or need assistance regarding our shipping policy, please don"t hesitate to contact our customer support team at support@derzan.com

Thank you for choosing Derzan for your B2B sourcing needs.